Refund policy

Thank you for shopping with us. Since our products are made to order and fulfilled by our printing partner, we follow specific guidelines for returns and refunds.

1. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 30 days of receiving your order.

To process your request, please provide:

· Your order number

· A clear photo of the damaged or defective item

Once verified, we will offer a replacement or refund at no additional cost.

2. Lost Packages

If your package is lost in transit, please contact us within 30 days after the estimated delivery date.

After verification with the shipping carrier, we will arrange a replacement or refund.

3. Wrong Shipping Address

If an incorrect or incomplete shipping address is provided during checkout and the package is returned to our fulfillment facility, the customer will be responsible for reshipping costs once the correct address is confirmed.

4. Unclaimed Shipments

If a shipment is not claimed and is returned to the fulfillment facility, you will be responsible for reshipping costs.

Unclaimed returned items may be donated to charity after 30 days if not reshipped.

5. Non-Returnable Items

Certain items cannot be returned for health and hygiene reasons, including but not limited to:

· Face masks

· Sealed products that have been opened

Such items will not be eligible for refund or reshipping.

6. EU Consumer Notice

According to EU Consumer Rights Directive 2011/83/EU, the right of withdrawal does not apply to:

· Goods made to the customer's specifications

· Clearly personalized items